Hi, the last few weeks, many of my shipments have gone awry and are not traceable. The total value is more than Rs 50K and many of them are rare, antique pieces, which are irreplaceable.
In addition, one parcel had pilferage to the tune of Rs 8000.
These were booked through #shiprocket and used #delhivery as the shipping partner.
They seemingly have no customer service and one can only escalate matters using tickets and emails. The response is automated.
We've reached out on Linked In, and despite repeated follow ups, there has been no action.
We're losing tremendous amount of goodwill, apart from the angst and effort in daily follow ups.
Does someone have a connect with Shiprocket/ Delhivery whom one can speak to and escalate this to? Anyone facing a similar problem.