"Here is a Rs 50 complimentary voucher from my side. Please take care, sir."
I called Jio care to get a solution to some technical issues in the network.
These days, whenever I dial or receive a call from a customer care executive, I ask them,
"Are you and your family safe?"
"How are things at your end and in your area?"
"Is there anything I can help you with?"
I asked the usual questions to the Jio care executive.
She was happy to answer them before telling the solution to my problem.
When she cut the call, I again told her, "Take care. Stay safe."
A few minutes later, she sent me an email from her official ID.
"Sir, I was really happy with your kind gesture today. As a token of gratitude, please accept this Rs 50 complimentary voucher from my side that you can utilise to recharge any number without T&C."
Right now, everyone is talking about how businesses should show empathy towards their customers or clients.
However, it equally applies to the customers or clients also.
When you receive a call from a person or interact with one, you don't know if they're stressed because of their targets or probable job loss.
Talk to them politely and ask them about their well-being.