A few months ago, we had delayed a delivery for the client.
Tempers were flaring within the team. 🙇♂️
Everyone was blaming everyone else.
So, that afternoon, I called for a meeting.
'Too many orders to fulfil, so we weren't to get this shipment out in time,' the ops team person complained.
'Why?' I asked.
'Orders weren't communicated to us until the last moment.'
'Why?' I asked, turning to the support team. 💁♂️
'He wasn't available,' she said.
'She had given me a call. I didn't have the phone with me.' the ops person said.
'Why?' I asked again.
'Sir, my wife had a fight with me this morning, I was angry.'
'Did you apologize?'
'Do it right now.' 🙋♂️
Many times, the reason for a situation is not actually what you think it is.
What was indeed a personal issue, reared its head as a professional folly.
It is unavoidable.
Personal issues will overlap professions many times.
We have to be empathetic.
In every difficult situation, you have to try to find the root cause.
I get my team to solve the root cause by asking a series of 'why' questions.
Solve for the root cause, and you will have a team that thrives. 🙆♂️
It’s easy to blame someone else, and assume the problem is outside of yourself.
But, many times the 'root' issue is usually buried somewhere deep within you.
How do you handle tempers that run through a team?
Would love to know your style of handling these issues.