Need some advice.
How to deal with a legal firm/company that holds onto your company Director's DSCs and doesn't return them and wants you to take their compliance package?
It's kind of like extortion. I don't want their service anymore but they keep making sales calls asking me to take their service and that they won't repeat what they did earlier (we missed an ITR filing). I am tired of telling them I don't want their service and I want the DSCs back, we have developed means to do filings on our own and that they have no right holding onto them. (We're using Zoho Books and they have an inbuilt GST filing feature. All you require is your DSC.) The executives on call keep saying, they will inform the DSC team and then we do not get a callback and our emails are unanswered. I don't think they intend to return them. I think the same director cannot have multiple DSCs so we really require them back.
This is like a lesson on how not to deal with a customer. I've done business with them for 3 years. Their service went downhill last year and now I don't want to continue anymore especially how they missed 2017-2018 filing due to their own irresponsibility. I used to spend daily 40 mins on call with them trying to get this mess solved. Don't want to repeat it again but now our DSCs are stuck with them.
The company is Indiafilings.com