I want to wrap my head around conversational interfaces and ask for your opinion regarding this type of UI for finance.
Conversational user interface (CUI) is a digital interface which makes our interaction with software like human-to-human conversation. CUI is more social and natural. Instead of "navigate", "click", "exit" you rather "ask" and "answer".
– 84% of user's screen time is taken by 5 apps. Hence, it’s much easier to reach customers on channels they already use than trying to get them download a new app
– Different branding: the software is getting human-like identity and charisma that can be developed not only in visual identity but also in it's voice. It's easier to convey emotions in a conversation.
– Natural but not always efficient. Answers like "I don't understand you" quickly lead to customer's frustration. These interfaces are efficient only if the users know exactly what they want and how to ask for it, and the bot is smart enough to parse complex requests and execute them in real time.
– Cognitive load: users have to formulate their needs because their is no button interface, that designers have already thought about and done for them
In connection with the upcoming launch on Product Hunt😺I’m really interested in your opinion on our messaging banking – ZELF💳
It is a neobank without an app, where you can get an account and a MasterCard Debit card under 30 sec via your favorite messenger (currently available in Facebook Messenger, WhatsApp, Telegran and Viber), send and receive money using text and voice. The card can be used for offline and online purchases, as ZELF also supports Apple Pay and Google Pay.
What do you think about conversational interfaces? Would you use them to manage your finances? I believe that the voice control and support of the Discord would appeal to gamers🎮
Thanks for sharing your opinion!😻
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