I have a shipping related issue with Shyplite. I sent a couple of international packages through them, both weighing under 500 gms, considering volumetric and actual weight. As per Shyplite and their carrier (Aramex), I have been charged in the 1.5 kgs bracket for both which is absolutely wrong. I have pictorial evidence proving the content of the box including dead weight, the exact dimensions and weight of the box but Shyplite and Aramex are flat out denying this and sticking to the weight they are claiming. I have been going back and forth with Shyplite for over a month without any resolution.
What can be done in this case or is it best to forget the money and switch the provider?