#AskPS
E-Commerce
What are weighig regulations for logistic companies!
Khyati Dodhiya .

I have a shipping related issue with Shyplite. I sent a couple of international packages through them, both weighing under 500 gms, considering volumetric and actual weight. As per Shyplite and their carrier (Aramex), I have been charged in the 1.5 kgs bracket for both which is absolutely wrong. I have pictorial evidence proving the content of the box including dead weight, the exact dimensions and weight of the box but Shyplite and Aramex are flat out denying this and sticking to the weight they are claiming. I have been going back and forth with Shyplite for over a month without any resolution.

What can be done in this case or is it best to forget the money and switch the provider?

Originally Posted Here
13 Comments

Neel Mehra

Khyati Dodhia same issues with Shiprocket also. U need to fight. Send legal notice to both. Also bombard on social media about their False Loot, especially on linkedin

Khyati Dodhiya

Shiprocket is known to be a legit scam. Totally given up on them. It seems like such a waste of time and mental capacity to fight these issues. Is it even worth sending a legal notice? Have you received any positive outcome from that?

Neel Mehra

yes

Neil

please check their minimum weight charge.. sometimes shipping providers charge a minimum billing weight, even if our package weighs less

Khyati Dodhiya

They charge in brackets of 500 gms increments. Weight is charged based on actual or volumetric, whichever is higher. This is after checking all these parameters.

Neil

in that case, please raise a weight discrepancy issue with them.. hope their support can help you!

Kshitij Patil

To resolve this, I present to you our good friend Parinay Itkan (Co founder of Shyplite)

Khyati Dodhia

Doubt he can see this message since he isn't part of the group.

Kshitij Patil

I've added him. Either him or a senior manager would be here soon as they get approved.

Khyati Dodhia

Hi, please let me know if there's an alternate way to get in touch with someone senior at Shyplite.

Parinay Itkan

Khyati Dodhia Hi Khyati, unfortunate that you’ve had to face this issue. I’ve checked with Aramex on this case & are lacking to provide sorter images. Neha is a senior manager who’ll be your case manager and we’re hoping to resolve it within this week.

Khyati Dodhia

Yes, spoke to Neha already. Hoping for a positive resolution.

Nipul Jain

All Shipping Aggregators are doing this. This is not a right practice and it will be difficult to be in business with this style of working.

You can file a complaint in consumer courts if you wish to if the resolution in not in your best interests

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